Changes are coming to our payment process

Watch your mailbox for a letter with important information

Rogue Disposal & Recycling, part of the Waste Connections family, is converting our billing system at the end of April 2024. The change will include:

• A new, easier-to-read statement
• Revised account numbers with an added prefix
• A new address to use if your mail your payments
• A new portal design for online account access and payments

Be on the lookout for a letter from Rogue

If you pay your Rogue Disposal & Recycling bill online, this new payment system using new software means a few extra steps the first time you log in once the change has been made.

To make that happen, you will need a unique-to-you code — and that code can only be found in the letter that’s coming to the address connected to your account. So please be sure to watch for — and keep — that letter, as it will have the activation code for your account.

How to manage any potential payment challenges during the change-over

When the new payment system begins on May 1, it’s possible that you won’t have received the required code needed to activate your online bill pay account on the new system yet. That’s OK. Here are some options in case that happens:

• If you pay your bill online, pay it early — before noon on April 26

• Pay using cash, check or debit/credit card by mail or in person or at either of the Rogue Disposal & Recycling Customer Service locations:
  • One West Main Street, Suite 401, Medford. Walk-in hours: Monday-Friday 8 am to 4:30 pm
  • Transfer Station, 8001 Table Rock Road, White City. Walk-in hours: Monday-Friday 8 am to 4:30 pm
  • By mail: PO Box 3187, Central Point, OR 97502

• Call the Customer Service number and pay using a debit or credit card over the phone: 541-779-4161

What to do once you receive your letter

Once you receive the letter in the mail with your special code, please go to the roguedisposal.com website. From there, click the PAY MY BILL button at the top of the screen and follow the prompts. Remember, you will need the unique-to-you code on the letter in order to transfer your account information to the new system.

We appreciate your patience during this payment process change. If you have any questions, please call us at 541-779-4161 or email us at info@roguedisposal.com. Please keep in mind that our Customer Service Representatives are also adjusting to this new system, so your call may take longer than expected.

Again, we thank you for your patience