Changes are coming to our payment process

Watch your mailbox for a letter with important information

Rogue Disposal & Recycling, part of the Waste Connections family, is converting our billing system at the end of April 2024. The change will include:

• A new, easier-to-read statement
• Revised account numbers with an added prefix
• A new remit to address to use if you mail your payments
• A new portal design for online account access and payments

Be on the lookout for a letter from Rogue

If you pay your Rogue Disposal & Recycling bill online, this new payment system using new software means a few extra steps the first time you log in.

To make that happen, you will need a unique-to-you account number and invoice number — and those numbers can only be found in the letter that’s coming to the address connected to your account. So please be sure to watch for — and keep — that letter, as it will have the account number and invoice number for your account.

Login information for the new payment system.

Once you receive the letter in the mail with your account and invoice number, please go to the roguedisposal.com website. From there, click the PAY MY BILL button at the top of the screen and follow the prompts. Remember, you will need the unique-to-you account and invoice number on the letter in order to transfer your account information to the new system. If you are having difficulty locating your account and invoice number, call our customer service team and we can help.

When switching to this new payment system, some of the existing account profiles were able to be directly transferred and some were not. Here’s how to log in to the new system, based on the information you received in your letter from Rogue Disposal & Recycling.

If your letter says your profile WAS transferred to the new system: Simply log in using the User ID on the letter and reset your password the first time you sign in. That’s it.

If your letter says your profile WAS NOT able to be transferred to the new system, you will need to re-enroll. To do so, go to roguedisposal.com, click, “Pay My Bill,” and then click “Register Now.” Please note that you will need the revised account number and invoice number — both found on the letter you receive — to enroll in our updated bill pay service. This is true whether you want to set up recurring payments or make a one-time payment on your current bill.

Other payment options

• Pay using cash, check or debit/credit card by mail or in person or at either of the Rogue Disposal & Recycling Customer Service locations:
  • One West Main Street, Suite 401, Medford. Walk-in hours: Monday-Friday 8 am to 4:30 pm
  • Transfer Station, 8001 Table Rock Road, White City. Walk-in hours: Monday-Friday 8 am to 4:30 pm
  • By mail: P.O. Box 7428, Pasadena, CA 91109-7428
  • Pay over the phone with a debit or credit card — Visa, MasterCard, Discover and American Express through our automated assistant at 1-800-457-1379.
  • Call the Customer Service number and pay using a debit or credit card over the phone: 541-779-4161.

We appreciate your patience during this payment process change. If you have any questions, please call us at 541-779-4161 or email us at info@roguedisposal.com. Please keep in mind that our Customer Service Representatives are also adjusting to this new system, so your call may take longer than expected.

Again, we thank you for your patience